Having water issues?


While the Municipal Authority will do everything reasonable to maintain sewer lines throughout the area, the Municipal Authority is generally not responsible for the backup of water or wastewater into residences. Under the Governmental Immunity Statute, the Municipal Authority is not liable for damages from sewer backup whether or not caused by blockages in the municipal system. Customers are cautioned that it is possible such backups may occur from time to time; and, residents are advised to install a back flow prevention device to protect their personal property. Customers are further advised that homeowners insurance does not normally cover such a loss, but that additional coverage may be purchased to provide financial protection resulting from backup of water/wastewater.

Other information

  • Property owner is responsible for water line and shut off valves from the Municipal Authority’s main line to the premises.
  • The Municipal Authority will assist the property owner in the repair or replacement of the water line to protect the integrity of the public water system and public street. This policy applies to the water service line between the Municipal Authority’s main water line and property owners curb stop (shut off valve).
  • Property owner is responsible for maintaining the sanitary sewer service line from the main trunk line to the premises, including street replacement if necessary.
  • Plumbing services are readily available from a number of reliable local suppliers.
  • Insurance for water and sewer line repair is available through various companies. The Municipal Authority endorses Service Line Warranties of America. Call 1.866.922.9006 for more information.

 


The water coming out of my faucet is brown.

Brown water can occur due to repairs, operations of valves or hydrants, etc. Run the water at a laundry sink or similar location until it clears up, or just wait for a while before using the water.

My water pressure is low/I don’t have any water.

It is highly unlikely that you do not have water due to a mainline break. Unless others in the area are experiencing the same conditions, the problem is isolated to your residence and an internal plumbing issue needs to be addressed with a plumber. Most times low water pressure is due to a faulty pressure regulator and is the homeowner’s responsibility.

I have a leak at my water meter.

There are only two nuts on the meter that could leak, and they have rubber washers in them so unless you have moved the meter, it is very unlikely that a leak would develop. All other components around the meter (for example the main valve, pressure regulator, or water softener) are the homeowner’s responsibility.

I have sewer smell in my property/sewer backup.

Sewer backups in the owner’s lateral are the responsibility of the owner, rarely a mainline backup can occur. We advise the use of a “back-flow prevention” on the sewer lateral to prevent backup into the property. Without back-flow prevention, a sewer backup in the main can cause flooding into a property and is not the responsibility of the Municipal Authority.

Where is my curb valve/I need my water shut off.

Curb valves are not always accessible, but the Municipal Authority will make every effort to locate and operate your curb valve in an emergency. This does not change ownership of the service line or valve. The service line is owned by the property owner all the way to the main water line. If a curb valve has been concreted over, landscaped over, or neglected and lost it may be inoperable for Authority personnel.

My main valve in my property will not work.

Contact a plumber for replacement, as the Municipal Authority does not maintain the interior valve.

I have a problem with my deduct meter.

A deduct meter is the responsibility of the propery owner. These meters were purchased by the owner and installed by their contractor. Any problems with these meters will not be managed by the Municipal Authority.