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If your bill is higher than you expected, it could be because of factors such as:
Each month customers call the Municipal Authority after receiving their monthly billing who are surprised at the amount of water they have been billed for because it exceeds their normal usage. Typically it is determined that the increase is due to some form of a leak within the home.
The water meter can be used to determine if you have a leak. Start by making sure that no water is being used in the home. Check the digital readout or the flow indicator on the dial of the meter. If the flow indicator is moving, and no one is using water, you could have a leak and need to perform other checks.
Toilets – The most common reason for a high bill is a toilet leak, because they often go unnoticed, especially those in areas that are seldom used. The leaks are normally caused by a problem with one or more of the following parts: bad flapper valve, flapper valve seat, ballcock valve, float arm or overflow tube. To determine if your toilet is leaking, you can take the following steps:
If you hear water running, it may mean that water is running over the overflow tube in the tank. This too should be fixed.
Faucet Leaks, Sink, Tubs, Showers, Hose Bibs – If your faucet drips or it continues to run after you shut it off it needs to be fixed. Also, check hose bibs and faucets in the garage and unheated areas of your home during winter months.
For softeners, the cycling process is regulated by a timer, and is often scheduled for nighttime hours. You likely have a problem in this unit if you constantly hear the sound of running water.
For whole house treatment systems, valves on these units can stick open and cause excessive water use.
Humidifiers – Water accumulating beneath unit could be a sign of a leak. If the overflow unit discharge is piped into a sewer or drainage line, you may not find any visual signs of a leak. If it is a continuous leak, the float may be stuck and could be making a constant sound of water running.
Faucets and House Bibs – Each outside faucet should be checked for leaks. During the winter months, inside shut off valves should be closed to prevent the outside faucets from leaking.
Customer Owned Water Service Lines and Lawn Sprinklers – Soft spots in your lawn may indicate a break in the underground piping that could be leaking and being absorbed into the ground.